Refund policy

At Pomora, we want you to love what you wear. If for any reason you are not completely satisfied with your purchase, we offer a 2-day return policy. This means you have 2 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition you received it — unworn, unused, with all original tags attached, and in its original packaging.

To initiate a return, please email us at contact@pomora.in with your order details.

Refunds will be issued as a gift-card only.

If we do not receive a response to follow-up emails regarding the return within 72 hours, the return request will be CANCELLED.

We will only issue the gift card once we receive the return package back in the warehouse and quality check is done. This usually takes 10-14 days for the entire process to take place.

All gift cards are valid for a maximum of one year from the date of issue.

To substantiate a claim regarding the receipt of an incorrect product, the delivery team will need a comprehensive video of the unboxing and unpacking process for verification purposes.

Product purchased are applicable for exchange/return only once.

Items that have been exchanged are not eligible for return