Shipping, exchange & return policy

At Pomora, we’re committed to getting your orders to you as quickly as possible. 

Delivery timelines can vary based on your location, but you can typically expect your package to reach you within a week from the date your order is placed.

Once your order is shipped, you’ll receive a tracking link so you can follow its journey to your doorstep. If you have any questions about your shipment, our team is always ready to help!

At Pomora, we understand that finding the perfect fit is important. We offer exchanges only for size-related issues.

If you need a different size, you must request an exchange within 7 days of receiving your item. To be eligible, the product must be in its original condition — unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To request an exchange, please email us at contact@pomora.in with your order details and the size you would like in exchange.

Once we receive and inspect the original item, we will ship the new size to you. Exchanges are subject to availability of the requested size.

Please note:

• We do not offer exchanges for different products, colours or styles
• Items that do not meet the return conditions may not be accepted for exchange
• Each product is eligible for return or exchange only once.
• Items that have been exchanged are not eligible for return

At Pomora, we want you to love what you wear. If for any reason you are not completely satisfied with your purchase, we offer a 2-day return policy. This means you have 2 days/48 hours from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition you received it — unworn, unused, with all original tags attached, and in its original packaging.

To initiate a return, please email us at contact@pomora.in with your order details.

Refunds will be issued as a gift-card only.

Each product is eligible for return or exchange only once.

If we do not receive a response to follow-up emails regarding the return within 72 hours, the return request will be CANCELLED.

We will only issue the gift card once we receive the return package back in the warehouse and quality check is done. This usually takes 10-14 days for the entire process to take place.

All gift cards are valid for a maximum of one year from the date of issue.

To substantiate a claim regarding the receipt of an incorrect product, the delivery team will need a comprehensive video of the unboxing and unpacking process for verification purposes.

Product purchased are applicable for exchange/return only once.

Items that have been exchanged are not eligible for return